ASSESSOR’S OFFICE
To check the legal status of units, building ownership, and other property info. You can also check the year your building was built (and the number of units it has), and thus determine if it’s under rent control. You can find your landlord’s address there, but not her name, as well as info on foreclosures.

City Hall, 1 Dr. Carlton B. Goodlett Pl., Rm 190, SF 94102
Assessor Division: (415) 554-5596
Hours: 8-5 pm, Monday – Friday
http://propertymap.sfplanning.org

BUILDING INSPECTIONS (DEPT. OF)
You can call this department to report problems, such as leaks, lack of heat and broken or unsafe stairs as well as electrical and plumbing repairs. An inspector will come to your apartment and write up a notice of violation. If the landlord does not make the repairs, he can be fined and brought to a director’s hearing. NOTE: For illegal units (or if you suspect your unit is illegal) check with us first! Units that are sometimes illegal: Garage, inlaw, basement or those with a letter or fraction next to the number (e.g., 39A, 39-1/2).

HOARDING AND CLUTTERING
The following are resources that may be able to help you if you have been accused of boarding and cluttering:

Adult Protective Services, 875 Stevenson Street, 3rd Floor, San Francisco, CA 94103. You can call their 24-hour hotline at 415-557-5230 seven days a week for assistance, referrals and information.

Mental Health Association of SF, 870 Market Street, Suite 928, San Francisco, California 94102.  Hours:  9:00 a.m. to 5:00 p.m. Monday through Friday. Telephone: (415) 421-2926; Fax: (415) 421-2928;   Email: info@mha-sf.org.

Legal Assistance to the Elderly, for people 60 or older or people with disabilities of any age,  (415) 538-3333 from 9 AM to 5 PM weekdays.

HOUSING INSPECTION SERVICES DIVISION (HIS)
1660 Mission Street, 6th Floor, SF 94103
To file a complaint: (415) 558-6220
Hours: 8:00-5pm, Monday – Friday
Inspectors are usually at their desks: 8-9 am, and 4-5 pm
http://dbiweb.sfgov.org/dbipts/default.aspx?page=AddressQuery

CALIFORNIA DEPT. OF CONSUMER AFFAIRS GUIDE
A good guide to state tenants rights laws and topics.
http://www.dca.ca.gov/publications/landlordbook/catenant.pdf

CITY ATTORNEY’S OFFICE
Responsible for enforcing the health and safety code, the housing code, the building code and the fire code against owners of blighted property in SF.

CODE ENFORCEMENT DIVISION
1390 Market Street, 6th Floor, SF 94102
Hotline/voice mail: (415) 554-3977
Hours: 8 – 5pm, Monday – Friday
https://www.sfcityattorney.org/claims/

DISTRICT ATTORNEY’S OFFICE
CONSUMER FRAUD UNIT
880 Bryant Street, SF 94103

Information: (415)553-1752
Hours: 8 – 5pm, Monday – Friday

EVICTION DEFENSE COLLABORATIVE
Provides legal assistance (at low cost and/or sliding scale) for persons with eviction papers (unlawful detainer), a notice to vacate from the sheriff or a notice to defendants from Superior Court that an unlawful detainer has been filed. If you have a 3-day or 60-day, you can contact us. Once you get the court papers, you must go to Eviction Defense. We cannot help you. It is best NOT to call them. Go to their office. No appointment neccesary. Bring all the papers that you have received.

995 Market/6th, 12th floor, SF 94103
Hours: 9:30 – 11:30am, and 1:00 – 3:00pm, Monday – Friday
http://www.evictiondefense.org/

HEALTH DEPARTMENT
For complaints about garbage, mold, asbestos, insects, bugs or rodents. An inspector will come to your apartment and write up a report.

ENVIRONMENTAL HEALTH SECTION
390 Market Street, Suite 210, SF 94102
To Report Unsanitary Conditions: (415) 252-3800
Hours: 8:00 – 5:00, Monday – Friday
http://www.sfdph.org/dph/EH/default.asp

SAN FRANCISCO HOUSING AUTHORITY
Provides public housing units and Section 8 vouchers to low-income tenants in SF.

1358 Egbert Ave., SF 94129
Information: (415) 715-3254
Hours: 8:00 am – 5:00 pm, Monday – Friday
http://www.sfha.org

HUMAN RIGHTS COMMISSION
Investigates and mediates complaints about discrimination in housing, employment and public accommodations. Also enforces the Americans with Disabilities Act (ADA), which mandates that a landlord make reasonable accommodations for disabled persons, such as putting in hand bars in bath tubs and allowing service and companion animals even if a lease says no pets.

25 Van Ness, Suite #800, SF 94102
Information: (415)252-2500, Fax: (415)431-5764
Hours: 8 – 5, Monday – Friday
http://www.sf-hrc.org/

LEAD PREVENTION
Provides a childhood lead prevention program. If you have concerns about your child being exposed to lead in your apartment, call this department.

CHILDREN’S ENVIRONMENTAL HEALTH PROMOTION
1390 Market, Suite 230, SF 94102
Information: (415)252-3800
Hours: 8:00 am – 5:00 pm, Monday – Friday
http://www.sfdph.org/dph/eh/CEHP/Lead/default.asp

LEGAL HELP FROM NOLO PRESS
Tenants in California can obtain legal self-help from the Nolo Press web site. Not specific to SF, but provides general info on state law. If you need specific info on rent control issues, check with the Rent Board or our tenant rights page.

NOLO PRESS SELF HELP LAW BOOKS PUBLISHERS
950 Parker Street, Berkeley, CA 94710
Information: (510) 549-1976
http://www.nolo.com/

MEDIATION SERVICES
Free third party mediation for tenants in SF who want to try and resolve disputes between themselves or with a landlord. There are two services that are free. They, of course, require voluntary participation from all parties.

COMMUNITY BOARDS
1540 Market Suite 490, SF 9410 (415) 920-3820

PLANNING DEPARTMENT
Information on planning issues. Useful for protesting new construction in one’s neighborhood. Reviews private development projects and proposed capital improvements projects and other physical projects involving city property.

SAN FRANCISCO PLANNING DEPARTMENT
1650 Mission, suite 400, SF, CA 94103-2414

Information: (415) 558-6378 Fax: (415) 558-6409
Hours: 8am – 5pm, Monday – Friday
Planning Information Center, 1660 Mission, first fl., 558-6377
http://www.sf-planning.org/

RENT BOARD
For information about tenant’s rights under rent control, to file a petition for illegal eviction, illegal rent increase, etc. Runs a free counseling line daily 8am-4pm, 252-4602.

25 Van Ness, Room 320, SF 94102
Information: (415) 252-4602 Fax: (415) 252-4699
Hours: 8 – 5, Monday – Friday
http://www.sfgov.org/rentboard

SHERIFF’S DEPARTMENT
Provides information to tenants who are being evicted after losing their court case.

SHERIFF’S OFFICE EVICTION ASSISTANCE PROJECT
City Hall, 1 Carlton Goodlett Place, Room 456 SF, CA 94102
Information: (415) 554-7255
Hours: 8 – 5, Monday – Friday
http://www.sfsheriff.com/

SMALL CLAIMS COURT
To recover security deposits and for lawsuits $10,000 and under. Also useful for tenants who are not under rent control.

400 McAllister Suite 103, SF 94102
http://www.sfsuperiorcourt.org/divisions/small-claims

SF SPCA
Sample leases, security deposit info, and pet resumes for persuading landlords to be animal-friendly. Some pro-pet housing referrals. If you’re a tenant searching for pet-friendly housing, the SPCA can guide you in creating a resume for your pet. Sample cat and dog resumes available.

2500 16th Street, SF, CA 94103-4213
Information: (415) 554-3000
Hours: 8 – 5, Monday – Friday
http://www.sfspca.org/

SRO COLLABORATIVES
For tenant problems in residential hotel rooms.

Central City SRO Collaborative: 415-775-7110
Chinatown SRO Collaborative: 415-984-1489
Mission SRO Collaborative: 415-282-6209 x12 or x16

SUPERIOR COURT
Unlawful Detainer (eviction) lawsuits and lawsuits over $10,000.

400 McAllister, Suite 103, SF, CA 94102
Recording: (415) 551-4000/ Unlawful Detainer: 551-3762
Hours: 8:00 – 4:30, Monday – Friday
http://www.sfsuperiorcourt.org/divisions/civil/housing-court